OEM / ODM FAQ

We are a manufacturer — an integrated manufacturer and exporter. Our own factory is in Huizhou, Guangdong, where we assemble, test and pack every bike we ship. The same company runs the export side: engineering, BOM control, certification documentation and shipping all sit in-house, so you are buying from the factory rather than from a trader who subcontracts the build and the QC. We own the BOM — cells, BMS, controller and charger are specified by us at brand and model level, and any component change requires an engineering change notice approved by the customer. Factory audits are welcome.

Fifty units for private label on an existing platform (mixed configuration tiers within one platform are accepted). Colour and logo changes start at 50 units; component-level changes start at 100 units. Fully new ODM development starts at 100–200 units for the first production run. Samples are ordered separately at 1–2 units.

We do not publish one. Configuration, battery pack, certification scope and order volume move unit cost far more than any list price would suggest, and a figure we later have to revise costs both of us the negotiation. Send us your market, use case, target retail price and expected volume and we quote FOB Shenzhen against a locked BOM — normally within 48 hours. What we will not do is give you a number first and re-quote once you have committed.

This is a B2B programme. Products are delivered under your brand or unbranded — we do not put our consumer brand on your product. If you prefer to start unbranded and add your label later, that works too.

We hold EN 15194 / CE, RoHS, GCC (16 CFR 1512) and UN38.3 battery documentation for the applicable reference models, and a UL 2849 test report for one reference model with listed certification in progress. A test report is not the same as a listed certification, and we will always tell you which one applies. Certificates can be transferred or re-issued under your name depending on scope — we discuss this before you place an order.

A UL 2849 test report typically costs USD 6,000–15,000 per model and takes 8–12 weeks; a full listed certification costs significantly more and takes longer. EN 15194 follows a similar range. Private-label variants that keep our base electrical architecture usually avoid repeating the full test cycle — that is the main cost advantage of working on a platform.

China-origin e-bikes currently face a combined duty of roughly 40–50% depending on the policy in force at the time of entry, paid by the importer of record. We model duty, freight, MPF and HMF for you so you can see the landed cost before committing. Where volume justifies it, we can discuss alternative-origin production. Note that semi-knocked-down shipments do not change the customs classification.

Yes, but the structure is different. Anti-dumping and countervailing duties on China-origin e-bikes remain in force, so for EU programmes we work with non-China frame and assembly options and can support you as the importer of record. We do not offer parts-only shipment or third-country transshipment as a way around trade measures.

Samples: 7–25 days depending on the level of customization. First production run: 35–50 days after sample approval and deposit. Certification runs in parallel where possible.

Three models are held in local warehouse stock in both the United States and Europe: K10 COMMANDER-8, SU8 REBEL and R700 PRO MOTO-8. A dealer ordering one of those gets a 3–7 day fulfilment window instead of a 15–25 day ocean leg — which is often the difference between quoting a fleet on six weeks and on six days. The rest of the range is built to order in Huizhou and ships factory-direct. Local stock moves quickly, so we confirm live availability with every quotation rather than promising inventory we may not have.

T/T bank transfer, L/C at sight, and PayPal for samples. For first orders we work on a 30% deposit with the balance against bill of lading; terms can be reviewed once we have a track record together.

A spare-parts package ships with your first order (typically 3–5% of order value), plus a parts matrix, service manuals, video diagnostics and 12-month warranty support with lifetime technical assistance.

Yes — we encourage it. We welcome customer audits at our factory in Huizhou, and we can run a live video walkthrough of the line as a first step if a trip is not practical yet.

Within one platform you can mix configuration tiers and colour/logo variants freely at the 50-unit minimum, provided the total quantity reaches the threshold. Mixing across platforms in a single production run is usually possible but affects line efficiency, so we quote it case by case. Shipment can be split across multiple destinations.

Lithium batteries travel under UN38.3. With every battery shipment we provide the UN38.3 test summary, an MSDS, and a transport classification report for sea or air as applicable. E-bike packs are well above the air-freight watt-hour limits, so production volumes ship by sea; samples can move by air cargo with the correct declaration and carrier approval. Batteries are packed in accordance with UN 3480/3481 requirements, either installed in the vehicle or in the approved standalone configuration.

We provide a 12-month warranty on manufacturing defects from the date of delivery, with lifetime technical support. Consumables such as brake pads, tyres, tubes and cables are excluded, as is damage from accident, misuse or unauthorised repair. Claims are settled as replacement parts rather than complete vehicles, and require batch numbers plus photo or video evidence. Your team handles end-customer service; we handle the parts supply behind it.

Your brand identity, artwork, decals and any frame or geometry design you commission remain yours. Our platform architecture, BOM structure and engineering documentation remain ours. Exclusive tooling such as dedicated frames, moulds or carriers is paid for by the party that benefits from the exclusivity, and ownership is stated in the supply agreement — in most cases the customer owns it once the development fee is settled. We will not sell a configuration developed exclusively for you to another buyer in the same market.

Not on a first order. A first order of 50 units does not buy exclusivity. Once a programme reaches an agreed annual volume per region, we will sign a territory agreement — typically 12 months, reviewed quarterly, and tied to a volume commitment. Until then, we do offer configuration protection: we will not supply an identical configuration under another brand in the same market while your programme is active.

We quote FOB Shenzhen as standard, with EXW and DDP available on request. Sample fees are charged at cost and set against your first production invoice once that order is placed. Development and tooling fees are quoted separately from unit cost and are amortised against agreed volumes where the volumes justify it. All of this is fixed in writing before sampling begins.